{FLEXER8} Return Policy
Updated： 18/6/2023
Return Policy
Product Appreciation Period
You will own 7 days (Included holiday) product appreciation period from received day.
If you need to return the product(s), please contact us within 7 days after you received the order, and provide your order information details to customer service to handle.
Customer Service Email：flexer8hk@gmail.com
Customer Service Number：+852 5972 6411
Return Matter
- Return product(s) must be non-use, and not damage by human factors. Please keep your fully package for return otherwise we can reject your return request
- Not available for return
- Over 7 days product appreciation period
- Product(s) have been unbox, or damage by human factors.
- Product(s) package not completed, or invoice incomplete.
- malicious or large amount return
Return Process
Contact CS → Confirmation of return → Prepare completed product(s) and invoice → Provide receive time, contact and address → Reclaim by SF Express
Return Mentions
Credit Card Payment: After return confirmation, will send the money back to your credit card, or pay you back by other method.
After return confirmation, will send the money back to your bank account.
5. Replacement Matter
Return product(s) must be non-use, and non-use and non-artificial damage; Please keep completed package and receipt in case any problems.
Replacement Process
If you agree for replace instead of return or refund, please go to the original order process return and process new order; We will send you a invoice to charge or send the difference price.
We are lovely to take care your problem by face in our Mong Kok Store
